Help & Support

How long does application review take?

Most applications are reviewed within 1–3 business days once all required documents are uploaded and identity verification is complete. Incomplete applications stay in the queue but may be skipped until all items are present.

What documents do I need to upload?

You need a driver's license (front and back), current vehicle registration, and a valid insurance certificate. All documents must not be expired. If a document expires during the review period, you will be asked to upload a renewal.

What is identity verification?

Identity verification uses Stripe Identity to confirm that the person creating the account matches the submitted documents. It takes about 2 minutes and requires a government-issued ID and a short selfie scan. Complete it as soon as possible after submitting — it is required before your account can be approved.

My application says "Needs info." What does that mean?

A reviewer found something that needs to be corrected — this is usually an expired document, a blurry scan, or a mismatch between your name and uploaded ID. Read the reviewer note on your overview page, fix the issue, and resubmit using the Upload Documents page.

Can I edit my profile after submitting?

You can edit your profile if your status is "Draft" or "Needs info." Once submitted and under review, edits are locked until the reviewer contacts you or your status changes.

How do I replace an expired or rejected document?

Go to the Documents page and use the "Replace file" button next to the expired or missing document. Upload the new file, confirm the new expiry date, and re-upload. You don't need to re-submit the full application — the reviewer will be notified.

What happens after I am approved?

After approval, you need to connect your payout account via Stripe. Once that is complete, the operator can activate your dispatch access. You will then be able to go online in the provider app to accept jobs.

How does payout work?

Payouts are processed through Stripe Connect. After completing jobs, earnings are transferred to your connected bank account on the operator's payout schedule — typically weekly. You can view your payout history from the provider dashboard.

My photo or bio is not showing correctly. What do I do?

Go to the Profile page and re-upload your photo or update your bio. Images must be JPG, PNG, or WebP and under 5 MB. After saving, the live preview on the Profile page will show exactly what customers will see.

I cannot upload documents. What is wrong?

Make sure your profile details are saved first — document upload requires an active application record. If your profile is saved and upload still fails, try a different browser. Accepted formats are JPG, PNG, WebP, and PDF (max 10 MB each). Contact support if the problem persists.